- Within 7 days of receiving your order, email firstname.lastname@example.org to request an RMA number.
- FULL REFUNDS will be issued only as long as the items are received back to GUILD within 15 days after the date that you received them.
- Please send back in the original packaging with all labels and hangtags. Label the box with the RMA number written on the outside of the box and send to:
- Guild 1335 1/2 Abbot Kinney Blvd, Venice, CA 90291
Guild is not responsible for any lost or damaged items in shipping.
- If you are local, you may also drop off your return at our stores.
- Upon inspection of your return, a refund will be issued in the same form as the original payment in 2 to 3 business days, in which you will be notified by email.
- Sale items, Jewelry, Hats, Lingerie and Swimwear are not returnable.
- Items returned must be unworn, unstained, unwashed, unaltered and in perfect condition, with all tags still attached. Shoes must be in original, undamaged box.
- Swimwear and Intimates must be returned with hygienic liner intact. Socks must be returned unopened, in original packaging.
- Guild reserves the right to refuse returns at its sole discretion.
- Original shipping fees are non-refundable and the cost of shipping returns is the responsibility of the customer.
- Any products that are 50% off + up are Final Sale
- Masks & Jewelry are Final Sale.
- Exchanges are only available for full priced items and items up to 40% off.
- Within 7 days of receiving your order, email email@example.com to arrange an exchange.
- If you are local, you may also drop off items at our store, and proceed with the exchange there.
- Original shipping fees are non-refundable, and and the cost of shipping returns is the responsibility of the customer.
- Free shipping in the USA on orders of $150 + Up.
- We ship UPS Ground, and prices vary depending on location. If you would like expedited shipping or international shipping, we can proceed with that at an additional charge.
- Shipping charges are non-refundable. If package is refused or returned undeliverable, all round-trip shipping costs will be deducted from refund.
- Orders received before 2pm PST Monday - Friday will be shipped out within 48- 72 hours. Orders received after 2pm PST on weekdays or during the weekend and holidays will be shipped within 48 hours as of the next weekday.
If you have any questions of concerns regarding shipping, returns or exchanges, please contact us directly at firstname.lastname@example.org or call us at (310) 396-8300. We want our clients to be satisfied with every purchase they make and we are happy to offer guidance and support.