- FREE US shipping on orders of $150+
- Orders received before 2pm PST Monday - Friday will be shipped out within 48 - 72 hours. Orders received after 2pm PST on weekdays or during the weekend and holidays will be shipped within 48 hours as of the next weekday.
- Guildla.com is not responsible for carrier shipping delays
- Orders are shipped Monday-Friday, excluding federal holidays in the United States.
- Duties and Taxes: Guildla.com is not in control of any country specific tariffs or duties imposed on the order by your respective government. If taxes and duties or additional fees are placed on your package by officials, including but not limited to any additional shipping fees or taxes placed on the package, the fee will be your responsibility.
- When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
- All original shipping costs are non-refundable.
- We are not responsible for lost, misdelivered, or stolen packages. Guildla.com is not able to provide a replacement or refund. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
- Missing Mail: For packages missing through USPS, please walk through the steps to submit a claim HERE. A claim submitted through USPS will go under investigation. If approved, USPS will issue a refund to you via check 7-10 business days after the claim has been submitted.
- For USPS Contact Info, please click HERE
**** Guildla.com is not responsible for lost or stolen packages. If your item has been damaged, please let us know within 24 hours of receiving.****
If you have any questions of concerns regarding shipping, returns or exchanges, please contact us directly at firstname.lastname@example.org or call us at (310) 396-8300. We want our clients to be satisfied with every purchase they make and we are happy to offer guidance and support.